Play Safe & In Control

Responsible Gaming
myr99 – Fun Without the Risk

Having fun matters — but playing within healthy limits matters more. myr99 provides tools and guidance to help you stay in control at all times.

What Is Responsible Gaming?

Responsible gaming is more than a slogan — it reflects how we ensure every member myr99 can enjoy a fun gaming experience without it affecting their daily lives. We believe online gambling should be purely entertainment, not a source of stress or financial hardship.

At myr99, we take this seriously. That's why we've built the platform with a range of self-control features that let you set limits, take a break, or get help whenever you need it. We believe players who game responsibly are the ones who stay with us the longest — and that's exactly what we want.

Important Notice: Gambling is strictly for individuals aged 18 and above. If you feel your gambling activity is starting to affect your personal life, finances, or relationships, please make use of the responsible gaming tools we provide.

Core Principles of Responsible Gaming at myr99

Myr99 upholds several core principles in promoting a healthy and responsible gaming environment. These principles are not just guidelines for players — they are central to how we run this platform:

  • Gambling as Entertainment: Always treat gaming as a source of entertainment, not a way to earn income or solve financial problems.
  • Set Budget: Only play with money you can afford to lose. Never use savings, loans, or funds set aside for daily necessities.
  • Balanced Time Limits: Make sure time spent playing doesn't interfere with work, family, or your social life.
  • Don't Chase Losses: If you've had a losing streak, don't keep playing in hopes of winning it back. Take a break and clear your head.
  • Play on Your Own Terms: Don't play under the influence of alcohol, emotional stress, or fatigue. Your best decisions are made with a clear head.
  • Be Honest With Yourself: Recognise when your playing habits start turning negative, and take action before it's too late.

Self-Control Tools We Provide

Myr99 provides a range of self-control tools accessible directly through your account settings. These tools are designed to give you full control over your gaming experience:

1. Deposit Limit

Set a daily, weekly, or monthly deposit limit to control how much you add to your account. Once a limit is set, our system will automatically block any deposits that exceed it within the defined period.

2. Loss Limit

You can set a maximum loss limit for a given period. Once the limit is reached, the system will block your access from playing further until the period ends — helping you avoid unplanned losses.

3. Session Time Limit

Set the maximum time you want to spend in a single gaming session. Our system will issue a reminder when the time limit is approaching, and automatically end the session once the limit is reached.

4. Cool-Off Period

If you feel you need a break, you can activate a cool-off period ranging from 24 hours to 6 weeks. During this time, your account will be temporarily suspended and you won't be able to log in or make deposits.

5. Self-Exclusion

For more serious cases, you may apply for a long-term self-exclusion ranging from 6 months to 5 years, or permanently. Your account will be fully closed and all marketing communications will be stopped.

All these self-control tools are accessible directly through your account settings. Any limits you set take effect immediately and cannot be reduced or cancelled before the period ends.

Self-Assessment – Check Your Gaming Habits

Answer the questions below honestly. If you answer "Yes" to three or more, it may be time to consider seeking help or using our self-control tools:

1
Have you ever gambled with money meant for essentials like rent, food, or bills?
2
Do you frequently think about gambling while doing other things, or plan ways to get more money to play?
3
Have you ever tried to stop gambling but failed?
4
Do you often "chase" losses by continuing to play to win back money you've lost?
5
Has someone close to you ever expressed concern about your gambling habits?
6
Do you hide your gambling activity from family or friends?
7
Do you feel stressed, guilty, or anxious after a gaming session, especially after losing?

There are no wrong answers. Being honest with yourself is the bravest first step. If you need help, the myr99 support team is ready to help you find the best way forward.

Responsible Gaming FAQ

The minimum age to register and play at myr99 is 18. We conduct age verification through an identity verification (KYC) process during registration. Any account found to belong to an underage individual will be closed immediately and all funds will be returned.

Log in to your myr99 account, go to "Account Settings" and select "Responsible Gaming Controls". There you can set daily, weekly, or monthly deposit limits. Limits take effect immediately upon saving and cannot be increased within 24 hours to prevent impulsive decisions.

During the self-exclusion period, your account will be fully suspended — you will not be able to log in, make deposits, or play. All promotional emails and notifications will be stopped. However, you may still contact our support team to arrange the withdrawal of any remaining balance in your account.

Yes. In certain situations, a concerned family member may contact the myr99 support team with the relevant account information. Our team will review the request and take appropriate action, including imposing limits or closing the account to protect the member's wellbeing.

In Malaysia, several organisations offer free help for gambling problems, including Talian Kasih 15999 and Befrienders Malaysia. You can also seek support from counsellors at government hospitals or nearby health clinics. The myr99 support team can also refer you to appropriate resources.

Quick Actions

Need immediate help? Access your self-control tools easily.

18+
Minimum Age Requirement
24/7
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Warning Signs

  • Playing to escape problems
  • Unable to stop even when you want to
  • Lying about the amount wagered
  • Borrowing money to gamble
  • Neglecting daily responsibilities

We're Here to Help Stay in Control

Each of these features is designed not to limit your enjoyment, but to ensure you play in the most comfortable and secure way possible.

Flexible Deposit Limits

Set your deposit limit based on your preference — daily, weekly, or monthly. You decide, our system enforces it. No need to worry about overspending without realising it.

Time Limit Reminder

Set a maximum time for each session. When your playtime is nearly up, the system will alert you so you can decide whether to stop or continue.

Temporary Break (Cool-Off)

Feel like you need a short break? Activate Cool-Off mode for anywhere between 24 hours and 6 weeks. Your account will be suspended and you can return whenever you feel ready.

Long-Term Self-Exclusion

For more serious protection, self-exclusion from 6 months to permanent is available. This is a commitment we fully support — your decision, and we will honour and enforce it.

Game History Check

Monitor your activity and spending history in detail. Full transparency helps you understand your playing habits and make the improvements you need.

24/7 Customer Support

Our support team is available anytime — whether to activate your self-control limits, answer questions, or refer you to professional help resources.

Start Safely

Ready to Play With Smarter?

Create your myr99 account today and enjoy a fun, safe, and responsible gaming experience — with all the self-control tools right at your fingertips.

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